Kentucky Security Guard Practice Exam

Which of the following is considered a non-verbal communication skill for security guards?

1. Verbal confrontation techniques

2. Body language and situational awareness

3. Written reports

4. Digital communication skills

The correct answer is: Body language and situational awareness

Body language and situational awareness are critical components of non-verbal communication skills for security guards. Non-verbal communication includes all the ways in which guards can convey messages and understand situations without the use of spoken or written words. Body language encompasses gestures, postures, facial expressions, and overall physical presence, which can communicate confidence, authority, and attentiveness to a situation. For instance, a security guard who maintains an open posture can appear more approachable, while a vigilant stance can deter potential wrongdoing. Situational awareness involves being observant and attuned to the environment as well as the behaviors of people within it. This awareness allows security personnel to pick up on subtle cues or signs of distress, aggression, or unusual activity that might not be verbally expressed. In contrast, verbal confrontation techniques rely on spoken communication to address conflicts, while written reports document incidents or observations, and digital communication skills pertain to written or electronic forms of interaction. These options do not fall under the category of non-verbal communication, emphasizing the uniqueness and importance of body language and situational awareness in the context of security work.