What is a common reaction security guards should avoid during potential violent situations?

In potential violent situations, it is crucial for security guards to maintain composure and not react with aggression. Escalating the situation through aggression can lead to further conflict, risking the safety of both the guard and the individuals involved. Instead of calming the situation, aggressive behavior can provoke heightened emotions, increase panic, and make the environment more dangerous. A successful security guard relies on de-escalation techniques such as staying calm, seeking resolution through dialogue, and, when necessary, involving additional personnel to effectively manage the circumstances. This approach demonstrates professionalism and significantly improves the chances of resolving the situation without harm.